CSEC English A Section B Question 2 – Model Answer- Sample Business Letter


No 67 Happy View,
St James.

October 12, 2014.

The Manager,
The Fair Trade Commission,
Green Hill,

Dear Sir/Madam,

I write to complain against Best Line Supermarkets from which I purchased a box of cereal on October 10, 2014.  I have two areas of concern: the treatment I received, and the quality of the product. The item was on sale and I paid $8.45 for it.  On arrival home, I realized that the product had expired since September.

I returned the package, with the bill, and was directed to speak with the supervisor.  He simply said that it was my duty to check any product I wanted to buy. I went to the manager, explained the issue and expressed my disappointment.  I also requested a refund but he too told me that I should have checked the date before making the purchase.

In addition, he said that their policy is no exchange or refund on sale items.  He promised to speak to his colleague, then he dismissed me and went to the telephone.  I believe this treatment is unjust and would like you to intervene to rectify this matter.

Yours sincerely,
Hadia Rogers

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